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SMC-HLC(Samsung Medical Center, Health Leaders Club)에서 성대 심리학과의 최훈석 교수가 “Managing Conflict”라는 주제로 강의했다.


[목차]

  1. Stereotype Control
  2. Diversity Management
  3. To Be on the ‘Same Page’
  4. Managing Conflict Process
  5. Expand the Pie

Key Take-Away

  • Conflict is multi-faceted, thus strategies for resolving conflict must also be multi-faceted
  • Groups will avoid conflict and/or express it (and interpret it) as type A. Thus, it is crucial to have the structure and process to transform type-A conflict to type-C conflict
  • Diversity and resulting conflict is painful but often functional
  • Avoid the “Fixed-Pie Fallacy” and find integrative solutions
  • Recognition of a super-ordinate goals can elicit cooperation by appealing (ironically) to people’s self-interest

강의자료_ppt 19p