SMC-HLC(Samsung Medical Center, Health Leaders Club)에서 성대 심리학과의 최훈석 교수가 “Managing Conflict”라는 주제로 강의했다.
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- Stereotype Control
- Diversity Management
- To Be on the ‘Same Page’
- Managing Conflict Process
- Expand the Pie
Key Take-Away
- Conflict is multi-faceted, thus strategies for resolving conflict must also be multi-faceted
- Groups will avoid conflict and/or express it (and interpret it) as type A. Thus, it is crucial to have the structure and process to transform type-A conflict to type-C conflict
- Diversity and resulting conflict is painful but often functional
- Avoid the “Fixed-Pie Fallacy” and find integrative solutions
- Recognition of a super-ordinate goals can elicit cooperation by appealing (ironically) to people’s self-interest