[media]
- Natalie Zmuda, “Zappos: Customer Service First—and a Daily Obsession,” Advertising Age, October 20, 2008.
- Coster, H. 2008. “A step ahead.” Forbes 181 (11):78-+.
- Masha Zager, “Zappos Delivers Service . . . with Shoes on the Side,” Apparel Magazine, January 2009.
- Scanlon, Jessie. 2009. “How kiva robots help zappos and walgreens.” Bloomberg.
- O’Brien, Jeffrey M. 2009. “Zappos knows how to kick it.” Fortune Magazine.
- Kelly Holman, “For Amazon, the Shoe Fits,” The Investment Dealer’s Digest, January 29, 2010.
- Hsieh, Tony. 2010. “Why I sold Zappos.” Inc. Magazine 1.
- Gray, Dave, Sunni Brown, and James Macanufo. 2010. Gamestorming: A playbook for innovators, rulebreakers, and changemakers: ” O’Reilly Media, Inc.”.
- Florian, E., and T. Hsieh. 2012. “THE BEST ADVICE I EVER GOT ONY HSIEH CEO, Zappos.com.” Fortune 165 (6):19-19.
- Eng, D. 2012. “HOW I GOT STARTED Zappos’s Silent Founder.” Fortune 166 (4):19-+.
- McFarland, Keith. 2013. “Why Zappos Offers New Hires $2,000 to Quit.” Bloomberg-Businessweek.
- Groth, Aimee. 2013. “Zappos is going holacratic: no job titles, no managers, no hierarchy.” Quartz,
- McGregor, Jena. 2014. “Zappos says goodbye to bosses.” The Wall Street Journal.
- Gelles, D. 2015. “At Zappos, pushing shoes and a vision.” New York Times, JULY 17, 2015.
[journal]
- Taylor, Bill. 2008. “Why Zappos Pays New Employees to Quit—And You Should Too.” Practically Radical blog, Harvard Business Publishing (May 2008)
- Hsieh, T. 2010. “Zappos’s CEO on Going to Extremes for Customers.” Harvard Business Review 88 (7-8):41-+.
- Hagiu, A., and J. Wright. 2013. “Do You Really Want to Be an eBay?” Harvard Business Review 91 (3):102-+.
- Taylor, Bill. 2014. “Why Amazon is copying Zappos and paying employees to quit.” Harvard Business Review.
- Foss, N. J., and P. G. Klein. 2014. “Why Managers Still Matter.” Mit Sloan Management Review 56 (1):73-+.
- e Cunha, M. P., Rego, A., Clegg, S., & Lindsay, G. 2015. “The dialectics of serendipity.” European Management Journal, 33(1), 9-18.
- MacCormack, R., McCurley, S., Mergner, K., Nevins, K., Romano, J., Sardelli, J., & Justice, D. Zappos as a High-Performing Organization.